At Nijer Bazar, we strive to provide high-quality groceries and LPG gas cylinders to our customers. If you are not satisfied with your purchase due to product quality issues or delivery errors, we are here to help.

Eligibility for Returns

Grocery Products

You may request a return, replacement, or refund if a grocery product:

1. Is spoiled or rotten upon delivery.
2. Has passed its expiration date.
3. Is damaged during delivery.
4. Is different from the item you ordered.
5. Does not meet our quality standards.

To be eligible, the issue must be reported within 24 hours of receiving the order.

LPG Gas Cylinders

LPG gas cylinders are eligible for return only if:

1. The original safety seal or wrapper is intact.
2. The cylinder has not been used.
3. No tampering has occurred after delivery.

For safety reasons, opened, used, or unsealed cylinders cannot be returned or refunded.

Non-Returnable Items

The following items are not eligible for return or refund:

1. Grocery products that have been consumed or partially consumed.
2. Products damaged due to improper storage after delivery.
3. LPG cylinders with broken seals, removed wrappers, or signs of use.
4. Products reported after the eligible return period.
5. Items purchased during special clearance or promotional campaigns marked as non-refundable.

How to Request a Return

To initiate a return request:

1. Contact our customer support team within 24 hours of delivery.
2. Provide your order number and details of the issue.
3. Submit photos of the product if requested.
4. Our team will review your request and respond as quickly as possible.

Refund Process

Once your return request is approved:

1. Refunds will be processed to the original payment method whenever possible.
2. Cash on Delivery (COD) orders may be refunded through mobile banking, bank transfer, or store credit.
3. Processing times may vary depending on the payment provider.

Replacement Policy

In eligible cases, Nijer Bazar may offer a replacement instead of a refund. Replacement requests are subject to product availability and service area coverage.

Delivery Errors

If you receive an incorrect item, missing item, or damaged package, please notify us within 24 hours of delivery. We will investigate the issue and arrange an appropriate resolution.

Our Commitment

We are committed to ensuring a fair, transparent, and hassle-free return experience. Our goal is to maintain the trust of our customers by providing quality products, reliable service, and prompt support whenever issues arise.

If you have any questions regarding this Return & Refund Policy, please contact our customer support team through the contact information provided on our website.